Privacy policy
Last updated: 20th May 2024
Welcome to Lakelife Charters! We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.lakelife-charters.co.uk (the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.
1. Information We Collect
Personal Data
We may collect personally identifiable information, such as your name, email address, phone number, and payment details when you book a charter or contact us through the Site.
Usage Data
We may also collect information on how the Site is accessed and used. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
2. How We Use Your Information
We use the information we collect in the following ways:
To provide, operate, and maintain our Site and services.
To process and manage bookings and payments.
To communicate with you, including responding to inquiries and customer service requests.
To send you updates, marketing communications, and promotional offers (with your consent).
To monitor and analyze usage and trends to improve your experience.
To comply with legal obligations and resolve disputes.
3. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
Performance of a Contract: To provide services you have requested, such as booking a charter.
Consent: When you have given us clear consent to process your personal data for a specific purpose.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: For our legitimate business interests, such as improving our services, provided that those interests do not override your rights and freedoms.
4. Sharing Your Information
We may share your personal information with:
Service Providers: Third-party companies and individuals that perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Legal Obligations: If required to do so by law or in response to valid requests by public authorities.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
Access: You have the right to request copies of your personal data.
Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure: You have the right to request that we erase your personal data, under certain conditions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Objection: You have the right to object to our processing of your personal data, under certain conditions.
To exercise these rights, please contact us at [contact email].
7. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
8. Contact Us
If you have any questions about this privacy policy, please contact us:
By email: enquiries@lakelife-charters.co.uk